Khaja Fazeel Shariff

Experience

Senior ServiceNow DeveloperApr 2023 — Present

ServiceNow · Vienna, VA

Led Virtual Agent with NLU to automate IT & HR interactions enterprise-wide.
Spearheaded the Washington upgrade — AI Search, Performance Analytics, Workspace Builder.
Built integrations with Workday, Azure AD, and Microsoft Teams via Flow Designer & Integration Hub Spokes.
Designed scoped apps for onboarding, access provisioning & facilities ops using App Engine Studio.
Automated SLA management via scheduled jobs tied to real-time performance thresholds.

Virtual AgentFlow DesignerAzure ADIntegration HubAI SearchApp Engine Studio

Senior ServiceNow DeveloperDec 2021 — Apr 2023

Southwest Airlines · Springfield, IL

Designed HRSD, CSM & SAM workflows using Flow Designer and UI Builder.
Integrated Tenable for automated vulnerability management and CMDB integrity.
Built HR onboarding/offboarding modules with DocuSign API document automation.
Migrated SSO to Azure AD with Just-in-Time provisioning and multi-tenant access.
Developed ATF test cases to validate catalog workflows post-upgrade.

HRSDSAMTenableLDAPATFDocuSign

ServiceNow DeveloperJul 2020 — Dec 2021

WMATA · Washington, DC

Customized Agent Workspace & Service Portal for Change Approvals and Major Incident Mgmt.
Configured ITOM Discovery & Service Mapping for real-time multi-cloud CMDB population.
Served as Scrum Master for a 6-member ServiceNow DevOps squad.
Implemented Facilities Management portal with Nuvolo, calendar API & notification services.

ITOMCMDBDiscoveryNuvoloAngularJSScrum Master

ServiceNow DeveloperJan 2018 — Jul 2020

Canon · Jamesburg, NJ

Built a modular Service Catalog with 100+ items using GlideAjax for dynamic rendering.
Migrated legacy CMS to modern Service Portal with Angular widgets and API-driven components.
Created KPI Dashboard & Notification Engine via Performance Analytics and Flow Designer.
Integrated ServiceNow with DC Track for asset lifecycle and data center management.

Service CatalogCSMGlideAjaxService PortalDC Track

Skills

⚙️

ServiceNow Modules

ITSMITOMHRSDCSMSAMCMDBGRCDiscovery

🛠️

Platform Tools

Virtual AgentAI SearchFlow DesignerIntegration HubATFApp Engine Studio

💻

Languages & APIs

JavaScriptHTMLCSSGlide APIAngularREST/SOAPJSONXML

🔗

Integrations

Azure ADWorkdaySCCMLDAPMS TeamsPostman

☁️

Cloud & DevOps

AWSAzureJenkinsGitCI/CD

Proficiency Highlights

ServiceNow Platform98%

Flow Designer & Integration Hub95%

JavaScript / Glide API90%

ITSM / HRSD / CMDB95%

Cloud & DevOps80%

Projects

🤖

Virtual Agent with NLU

Built ServiceNow's Virtual Agent with Natural Language Understanding to automate IT and HR user interactions, dramatically reducing first-response times.

Virtual AgentNLUITSMHRSD

🔗

Enterprise Integration Hub

Multi-system integrations connecting Workday, Azure AD, and Microsoft Teams via Flow Designer, Scripted REST APIs, and Integration Hub Spokes for ChatOps workflows.

Integration HubWorkdayAzure ADTeams

🛡️

Vulnerability Management Pipeline

Integrated Tenable with ServiceNow and SCCM to automate asset discovery and vulnerability management, ensuring CMDB integrity across multi-cloud environments.

TenableCMDBSCCMITOM

🏢

Facilities Management Portal

Fully automated Facilities Management portal using Nuvolo, integrated with calendar APIs and notification services for real-time facility operations.

NuvoloService PortalCalendar API

📋

HR Onboarding Automation

Scoped app modules for HR onboarding/offboarding automating document collection, approvals, and digital signatures using DocuSign APIs and HRSD workflows.

HRSDDocuSignApp Engine

📊

KPI Dashboard & Notification Engine

KPI-based Dashboard and Notification Engine using Performance Analytics and Flow Designer for real-time monitoring of service operations teams.

Performance AnalyticsFlow DesignerReporting

Khaja FazeelShariff

Experience

Skills

Projects

Let's Connect

Khaja Fazeel
Shariff